Returns and Exchanges
MK JEWELS wants you to be completely satisfied with your handcrafted jewelry, if for some reason you are not satisfied with your piece that you receive, please contact me on the day you receive your item to discuss the issue.
If you are requesting a refund, the item needs to be shipped back to me with tracking within two weeks. (Buyer pays return shipping.) Initial shipping charges cannot be refunded to you only the cost of the item. Custom-made items are unfortunately not eligible for returns/refunds.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
MK Jewels is not responsible for items that have been damaged do to water, chemical reactions such as lotions, sun screens, oils or perfumes.
If you need to exchange it for the same item, send us an email at email@example.com for address on where to return your item.